Privacy Policy

Introduction

Welcome to https://family-helicopter-ride-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy explains how Family Helicopter Ride Dubai (hereinafter referred to as “we,” “us,” or “the Company”) collects, uses, and safeguards the information you provide when you interact with our website and services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://family-helicopter-ride-dubai.terratrek.net
Mobile applications and software associated with our services
Online services and products offered by us
Interactions through email, phone, text messages, or any other communication channel

Please note that this policy does not extend to third-party platforms, apps, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy outlines our practices regarding:

Using our applications and services as an authorized user.
Visiting websites linked to this Privacy Policy.
Receiving communications from us, including newsletters, promotional offers, or transactional updates.

Personal Data Collection

We collect various categories of personal data to provide and improve our services. These include:

Account Information: Details related to your user account creation and maintenance, such as username, email address, and password hashes.
Payment Information: Data required for processing transactions, including cardholder name, card number, expiration dates, and security codes.
Financial Information: This may include bank account details or information related to investments made through our platform.
Purchase Information: Details about products or services you’ve purchased from us, such as order history, transaction amounts, and delivery addresses.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, and advertising IDs.
Location Data: Your geographic location data, collected when you interact with our services.
Feedback and Reviews: Any comments, reviews, or ratings you provide us.
Social Media Information: Data from social media platforms when you choose to log in through these accounts.
Product Information: Details about products you view, search for, or purchase on our site.

We gather this data through various means: user inputs (e.g., account registration), browser and server logs (for technical purposes), cookies and similar technologies, and third-party service providers who assist in delivering our services.

Cookies

Cookies are small text files stored on your device by websites you visit. We use cookies to enhance your experience on our site and for analytical purposes:

Strictly Necessary: These cookies are essential for the basic functionality of our website, ensuring secure access, and maintaining user sessions.
Preference and Analytics: They remember your preferences, language settings, and help us analyze traffic patterns to improve our services. You can control non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose is fulfilled, we securely delete or anonymize your data.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of data during transmission and at rest.
Engaging secure third-party processing partners who adhere to strict privacy standards.
Regularly testing and updating our security protocols.

Children’s Privacy

We do not knowingly collect or solicit personal data from individuals under the age of 18. If you believe we have collected such information by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access, rectification, or erasure of your data.
Right to restriction (limiting processing) of your data.
Right to data portability, allowing you to transfer data from our systems to another.
Objection to the processing of your data for specific purposes.
Right not to be subject to automated decision-making and profiling.
The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer at the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website or by directly contacting you.

Contact Information

For any questions, requests, or complaints regarding privacy or data protection, please contact us:

Email: [email protected]
Address: Family Helicopter Ride Dubai, Privacy Team, [Street Address], [City], [Postal Code]